FAQ's

RomaZ Al Harare FAQ support and modest fashion display
FAQ

Frequently Asked Questions

Find quick answers about shipping, sizing, wholesale orders, support, products, and return policies.

How long does shipping take?

Orders are typically processed within 2-3 business days. Delivery timelines may vary depending on your location. Once your order is shipped, tracking details will be shared with you.

Do you offer Cash on Delivery (COD)?

No.

How do I choose the right size?

Each product includes size information to help you select the best fit. If you need assistance, feel free to contact our customer support team.

Do you offer wholesale orders?

Yes, RomaZ Al Harare offers both retail and wholesale services. For bulk orders and wholesale inquiries, please contact us directly via WhatsApp or visit our store.

What products do you offer?

We currently offer a curated collection of premium Abayas and Scarves. Our Kids Collection will be launching soon.

How can I contact customer support?

You can reach us through WhatsApp at +91 8482998255 or Instagram at @romaz_alharare.

Are your products suitable for everyday wear and special occasions?

Yes. Our collections are designed to combine elegance, comfort, and versatility, making them suitable for both everyday wear and special occasions.

Do product colors match the website images?

We strive to display colors as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions.

Are your products genuinely sourced from Dubai?

Yes. RomaZ Al Harare offers authentic Dubai-inspired and Dubai-sourced abaya collections. We carefully select premium designs and quality fabrics to bring the elegance and craftsmanship of Dubai fashion directly to our customers.

Why are returns and exchanges not available?

To maintain the highest standards of hygiene and product quality, we do not offer returns or exchanges once an order has been delivered. We encourage customers to review product details, measurements, and images carefully before placing an order.